MS
MacPhillip S
1 reviews | Active since Sept 2012
29 Jul 2024, 14:06
After sales support very pooor
I have logged 3 incidents with gosolr via the app and website and no response and it has been 3 to weeks since I have logged them. I am having issues with the power and they do not seem to care. I will not renew my contract when it expires as the after-sales support is ridiculous. Can someone please attend to my issue?
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GoSolr's replyOfficial
29 Jul 2024, 15:13Dear MacPhillip,
Thank you for bringing this to our attention. We apologize for the delay in responding to your incidents. We understand the importance of timely support and are currently reviewing your logged issues to ensure prompt resolution. A member of our technical team will contact you to address and resolve the power issues you are experiencing. Thank you for your patience.
Sincerely,
GoSolr Team Management
Thank you for bringing this to our attention. We apologize for the delay in responding to your incidents. We understand the importance of timely support and are currently reviewing your logged issues to ensure prompt resolution. A member of our technical team will contact you to address and resolve the power issues you are experiencing. Thank you for your patience.
Sincerely,
GoSolr Team Management
GoSolr's reply29 Jul 2024, 15:13
Official
Dear MacPhillip,
Thank you for bringing this to our attention. We apologize for the delay in responding to your incidents. We understand the importance of timely support and are currently reviewing your logged issues to ensure prompt resolution. A member of our technical team will contact you to address and resolve the power issues you are experiencing. Thank you for your patience.
Sincerely,
GoSolr Team Management
Thank you for bringing this to our attention. We apologize for the delay in responding to your incidents. We understand the importance of timely support and are currently reviewing your logged issues to ensure prompt resolution. A member of our technical team will contact you to address and resolve the power issues you are experiencing. Thank you for your patience.
Sincerely,
GoSolr Team Management