DR
Dawn R
1 reviews | Active since Mar 2013
16 Jan 2023, 14:53
After sales support not great.
No issues with the installation but the after sales is horrific. You can hang on for 20 minutes or more, get cut off and often no resolution to the problem.
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Replies (1)
GoSolr's replyOfficial
18 Jan 2023, 14:40 Good afternoon Dawn,
We are saddened to hear that you have not received the level of service we strive for.
We sincerely apologize that you were unable to get through to our lines and that you waited 20mins before ending the call.
We have been having technical difficulties with our phones and the matter has been addressed.
Once again please accept our sincere apologies and we hope that you have been assisted after the call back.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We sincerely apologize that you were unable to get through to our lines and that you waited 20mins before ending the call.
We have been having technical difficulties with our phones and the matter has been addressed.
Once again please accept our sincere apologies and we hope that you have been assisted after the call back.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
GoSolr's reply18 Jan 2023, 14:40
Official
Good afternoon Dawn,
We are saddened to hear that you have not received the level of service we strive for.
We sincerely apologize that you were unable to get through to our lines and that you waited 20mins before ending the call.
We have been having technical difficulties with our phones and the matter has been addressed.
Once again please accept our sincere apologies and we hope that you have been assisted after the call back.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We sincerely apologize that you were unable to get through to our lines and that you waited 20mins before ending the call.
We have been having technical difficulties with our phones and the matter has been addressed.
Once again please accept our sincere apologies and we hope that you have been assisted after the call back.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management