RM
Rashay M
1 reviews | Active since Mar 2024
06 Mar 2024, 06:10
After sale support
I’ve been a customer of GoSolr for almost two years. I’ve recently had an issue where our solar system kept tripping and upon calling the team, they arranged a technician to attend to the matter, on a Saturday morning at no additional cost. The service was excellent and the helpdesk assistant Washfieqa Brandt went out of her way to assist us. It’s been a pleasure to deal with GoSolr’s after sales service and technical team.
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GoSolr's replyOfficial
06 Mar 2024, 10:11Dear Rashay,
Thank you for your continued support and for sharing your recent experience with our after-sales service and technical team. We're pleased to hear that our team promptly arranged for a technician to attend to the issue with your solar system, even on a Saturday morning, without any additional cost. Providing timely and efficient assistance to our customers is a top priority for us, and we're glad that we could resolve the matter for you.
We're also delighted to hear that Washfieqa provided you with exceptional assistance and went above and beyond to help. Delivering outstanding customer service is at the core of what we do, and it's great to know that Washfieqa exemplified this commitment.
Thank you for choosing GoSolr as your solar provider. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us.
Best regards,
GoSolr Team Management
GoSolr's reply06 Mar 2024, 10:11
Official
Dear Rashay,
Thank you for your continued support and for sharing your recent experience with our after-sales service and technical team. We're pleased to hear that our team promptly arranged for a technician to attend to the issue with your solar system, even on a Saturday morning, without any additional cost. Providing timely and efficient assistance to our customers is a top priority for us, and we're glad that we could resolve the matter for you.
We're also delighted to hear that Washfieqa provided you with exceptional assistance and went above and beyond to help. Delivering outstanding customer service is at the core of what we do, and it's great to know that Washfieqa exemplified this commitment.
Thank you for choosing GoSolr as your solar provider. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us.
Best regards,
GoSolr Team Management