Accounts department sucks

I have had terrible interactions with Gosolr regarding the accounts. You cannot get hold of the accounts department via phone as they do not accept incoming calls. The call centre does not understand accounts. My husband was retrenched and we advised Gosolr that the debit order will bounce. The consultant advised you have to pay or the system would be de-installed at a cost of R30K to us. We are not the ones that want it removed. We are in this unfortunate state of not having an income. There is no terms and conditions protecting the consumer in these events with Gosolr. It is either pay the monthly amount or pay R30K to de-install. NO inbetween. Where would you like us to **** this amount out of?? My husband is UNEMPLOYED!!! No empathy, No protection. And please do not respond with you understand my frustration. This is not how this works. Come get your system and shove your R30K I will not pay it.