MP
Michael P
1 reviews | Active since Sept 2010
17 Jun 2025, 11:06
Account Problem
Hi
I have tried sorting out my account on your system for the last 2 weeks. I have send over 7 mails to all departments. I have phoned more then 5 times.
It just seems the only response am getting is we will contact you in 48 hours and then that never happens.
Where is the service for from your accounts department. Seems like they dont really look after there clients.
Why must i keep on calling you guys if you do not respond. If you like i can ad all mails attached so you can see them here and i can get an response maybe.
Regards,
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GoSolr's replyOfficial
17 Jun 2025, 11:28Hi Michael,
Thanks so much for flagging this – and we're really sorry to hear about your experience.
This definitely isn’t the level of service we strive for at GoSolr. We understand how frustrating it must be to follow up so many times without getting the support you need.
Our team is already looking into this, and we’re pulling all communication on our side to get a full view of what’s happened. One of our team members will be in touch with you soonest to assist and make sure this gets sorted properly.
Thank you for your patience – we appreciate you bringing this to our attention and giving us the chance to make things right.
Warm regards,
The GoSolr Team
Thanks so much for flagging this – and we're really sorry to hear about your experience.
This definitely isn’t the level of service we strive for at GoSolr. We understand how frustrating it must be to follow up so many times without getting the support you need.
Our team is already looking into this, and we’re pulling all communication on our side to get a full view of what’s happened. One of our team members will be in touch with you soonest to assist and make sure this gets sorted properly.
Thank you for your patience – we appreciate you bringing this to our attention and giving us the chance to make things right.
Warm regards,
The GoSolr Team
GoSolr's reply17 Jun 2025, 11:28
Official
Hi Michael,
Thanks so much for flagging this – and we're really sorry to hear about your experience.
This definitely isn’t the level of service we strive for at GoSolr. We understand how frustrating it must be to follow up so many times without getting the support you need.
Our team is already looking into this, and we’re pulling all communication on our side to get a full view of what’s happened. One of our team members will be in touch with you soonest to assist and make sure this gets sorted properly.
Thank you for your patience – we appreciate you bringing this to our attention and giving us the chance to make things right.
Warm regards,
The GoSolr Team
Thanks so much for flagging this – and we're really sorry to hear about your experience.
This definitely isn’t the level of service we strive for at GoSolr. We understand how frustrating it must be to follow up so many times without getting the support you need.
Our team is already looking into this, and we’re pulling all communication on our side to get a full view of what’s happened. One of our team members will be in touch with you soonest to assist and make sure this gets sorted properly.
Thank you for your patience – we appreciate you bringing this to our attention and giving us the chance to make things right.
Warm regards,
The GoSolr Team