RN
Riaan N
1 reviews | Active since Sept 2015
13 Jun 2024, 16:37
Absolutely SHOCKING service from GoSolr
I initially reported an issue at the beginning of April. the installer "was notified" of my issue, and someone was supposed to make contact with me to arrange an annual inspection during April. I am STILL waiting for that contact. No inspection has been carried out and the inverter is acting up.
I brought the issue under the attention of GoSolr several times since then, every time getting an automated mail saying they will get back to me within 8 working hours. The last email I sent was Sat 8 June @ 12:37. There has been no effort made whatsoever to get in touch with me.
Is it really too much to ask for them to just see to the problem with THEIR equipment?
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
13 Jun 2024, 16:43Hi Riaan,
Your feedback is important to us, and we take it very seriously. We have noted that you have been waiting for contact regarding an annual inspection and to address your issues. Our team is committed to resolving this matter for you as quickly as possible. We will prioritize your case and ensure that someone from our technical team contacts you to schedule the necessary inspection. Thank you for bringing this to our attention and for your patience. We value your feedback and will use it to improve our service.
Best regards,
GoSolr Team Management
Your feedback is important to us, and we take it very seriously. We have noted that you have been waiting for contact regarding an annual inspection and to address your issues. Our team is committed to resolving this matter for you as quickly as possible. We will prioritize your case and ensure that someone from our technical team contacts you to schedule the necessary inspection. Thank you for bringing this to our attention and for your patience. We value your feedback and will use it to improve our service.
Best regards,
GoSolr Team Management
GoSolr's reply13 Jun 2024, 16:43
Official
Hi Riaan,
Your feedback is important to us, and we take it very seriously. We have noted that you have been waiting for contact regarding an annual inspection and to address your issues. Our team is committed to resolving this matter for you as quickly as possible. We will prioritize your case and ensure that someone from our technical team contacts you to schedule the necessary inspection. Thank you for bringing this to our attention and for your patience. We value your feedback and will use it to improve our service.
Best regards,
GoSolr Team Management
Your feedback is important to us, and we take it very seriously. We have noted that you have been waiting for contact regarding an annual inspection and to address your issues. Our team is committed to resolving this matter for you as quickly as possible. We will prioritize your case and ensure that someone from our technical team contacts you to schedule the necessary inspection. Thank you for bringing this to our attention and for your patience. We value your feedback and will use it to improve our service.
Best regards,
GoSolr Team Management