1 reviews | Active since Dec 2023
A GoSolr experience
GoSolr have a very good advertising campaign for a hire base solar installation. Enquiries are promptly handled and the signing up a contract functions very smoothly. I would suggest using the website rather than the agents. The installation is done almost immediately, after signing up and having paid the admin fee. You have to check up the installation team as they don't always do everything professionally. The after sales support is still very inexperienced. Contact people are changed around often. The support Centre works efficiently. The Compliance department don't allow exporting excess power generated to anyone except Cape town residence. They are still in negotiation with Tshwane regarding the exporting of power into their network. They are however not aware that many Estates manage their own private distribution networks and have prepaid bulk meters that prevent them selling power back into the municipal network. The Estates are able to allow owners to sell back power to its own network.
Thank you for sharing your feedback on your experience with GoSolr's subscription-based solar installation. We appreciate your insights and apologize for any inconvenience you may have encountered during the process. We are pleased to hear that our advertising campaign and the initial stages of the sign-up process met your expectations. Ensuring a smooth and efficient customer experience is a top priority for us.
Regarding the installation process, we strive to maintain professionalism and quality in all aspects of our service. We understand the inconsistencies you may have observed with the installation team and assure you that we will address this internally to improve our procedures. We are continuously working to enhance our support services and provide comprehensive training to our team members to better assist our valued customers. Your feedback is valuable, and we will take this into consideration as we continue to develop our services and offerings.
Best regards,
GoSolr Team Management
Thank you for sharing your feedback on your experience with GoSolr's subscription-based solar installation. We appreciate your insights and apologize for any inconvenience you may have encountered during the process. We are pleased to hear that our advertising campaign and the initial stages of the sign-up process met your expectations. Ensuring a smooth and efficient customer experience is a top priority for us.
Regarding the installation process, we strive to maintain professionalism and quality in all aspects of our service. We understand the inconsistencies you may have observed with the installation team and assure you that we will address this internally to improve our procedures. We are continuously working to enhance our support services and provide comprehensive training to our team members to better assist our valued customers. Your feedback is valuable, and we will take this into consideration as we continue to develop our services and offerings.
Best regards,
GoSolr Team Management