SA
Shanice A
1 reviews | Active since May 2024
03 May 2024, 06:32
0 stars if possible
They bill incorrectly, double debiting & the technical support team is ridiculously unknowledgeable
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Replies (1)
GoSolr's replyOfficial
06 May 2024, 10:33Hi Shanice,
Your feedback is invaluable to us, and we are committed to resolving these issues promptly. Regarding the billing errors, we understand the frustration caused by double debits and incorrect billing. Rest assured, we are actively investigating these issues to identify the root cause and implement measures to prevent recurrence. Our aim is to ensure accurate billing and transparent communication with our customers.
Your satisfaction is our top priority, and we are committed to addressing your concerns and improving our services. If you require further assistance or have additional feedback to share, please don't hesitate to contact us on our customer support lines. We value your business and appreciate the opportunity to make things right. Thank you for bringing these matters to our attention. We look forward to restoring your confidence in our services and providing you with the exceptional support you deserve.
Warm regards,
GoSolr Team Management
Your feedback is invaluable to us, and we are committed to resolving these issues promptly. Regarding the billing errors, we understand the frustration caused by double debits and incorrect billing. Rest assured, we are actively investigating these issues to identify the root cause and implement measures to prevent recurrence. Our aim is to ensure accurate billing and transparent communication with our customers.
Your satisfaction is our top priority, and we are committed to addressing your concerns and improving our services. If you require further assistance or have additional feedback to share, please don't hesitate to contact us on our customer support lines. We value your business and appreciate the opportunity to make things right. Thank you for bringing these matters to our attention. We look forward to restoring your confidence in our services and providing you with the exceptional support you deserve.
Warm regards,
GoSolr Team Management
GoSolr's reply06 May 2024, 10:33
Official
Hi Shanice,
Your feedback is invaluable to us, and we are committed to resolving these issues promptly. Regarding the billing errors, we understand the frustration caused by double debits and incorrect billing. Rest assured, we are actively investigating these issues to identify the root cause and implement measures to prevent recurrence. Our aim is to ensure accurate billing and transparent communication with our customers.
Your satisfaction is our top priority, and we are committed to addressing your concerns and improving our services. If you require further assistance or have additional feedback to share, please don't hesitate to contact us on our customer support lines. We value your business and appreciate the opportunity to make things right. Thank you for bringing these matters to our attention. We look forward to restoring your confidence in our services and providing you with the exceptional support you deserve.
Warm regards,
GoSolr Team Management
Your feedback is invaluable to us, and we are committed to resolving these issues promptly. Regarding the billing errors, we understand the frustration caused by double debits and incorrect billing. Rest assured, we are actively investigating these issues to identify the root cause and implement measures to prevent recurrence. Our aim is to ensure accurate billing and transparent communication with our customers.
Your satisfaction is our top priority, and we are committed to addressing your concerns and improving our services. If you require further assistance or have additional feedback to share, please don't hesitate to contact us on our customer support lines. We value your business and appreciate the opportunity to make things right. Thank you for bringing these matters to our attention. We look forward to restoring your confidence in our services and providing you with the exceptional support you deserve.
Warm regards,
GoSolr Team Management