AM
Amanda M
1 reviews | Active since Jul 2024
16 Jul 2024, 18:27
Unprofessional
Honestly they have really disappointed me. i’m still waiting for my Graduation photos that were taken in May. I’ve sent them an email regarding my photos and when i’ll receive them but still no response. They are extremely unprofessional. At this point i’m not even interested in getting them anyway. They need to do better.
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Gordon Harris Photographic's replyOfficial
17 Jul 2024, 06:45Good Day,
Please confirm which email address you used to follow up no your order, we archive emails and I have search for your details and fail find any emails in any of our mailboxes. I have followed up on your order and there were additional editing requested on family pictures and thus caused a delay. Our sincerest apology for the inconvenience this has caused. Your order will be completed today and you will receive the digital images via email.
Please confirm which email address you used to follow up no your order, we archive emails and I have search for your details and fail find any emails in any of our mailboxes. I have followed up on your order and there were additional editing requested on family pictures and thus caused a delay. Our sincerest apology for the inconvenience this has caused. Your order will be completed today and you will receive the digital images via email.
As you know, we photograph every graduate regardless of whether they place an order and archive all images by associating them with each graduate's name. This ensures that even if graduates are unable to purchase photos immediately, they can still order them months or even years after the ceremony. Given the volume of data we handle during the graduation season, the process takes some time. We apologize for any inconvenience this may cause.
We also provide a service to assist graduates who may lose or need to reorder their images, even those dating back to 1990. This is part of our commitment to after-sales support.
To maintain this level of service, we have a detailed archiving process. Please be assured that we are working extra hours to address the backlog and expedite the process.
Thank you for your understanding.
Gordon Harris Photographic's reply17 Jul 2024, 06:45
Official
Good Day,
Please confirm which email address you used to follow up no your order, we archive emails and I have search for your details and fail find any emails in any of our mailboxes. I have followed up on your order and there were additional editing requested on family pictures and thus caused a delay. Our sincerest apology for the inconvenience this has caused. Your order will be completed today and you will receive the digital images via email.
Please confirm which email address you used to follow up no your order, we archive emails and I have search for your details and fail find any emails in any of our mailboxes. I have followed up on your order and there were additional editing requested on family pictures and thus caused a delay. Our sincerest apology for the inconvenience this has caused. Your order will be completed today and you will receive the digital images via email.
As you know, we photograph every graduate regardless of whether they place an order and archive all images by associating them with each graduate's name. This ensures that even if graduates are unable to purchase photos immediately, they can still order them months or even years after the ceremony. Given the volume of data we handle during the graduation season, the process takes some time. We apologize for any inconvenience this may cause.
We also provide a service to assist graduates who may lose or need to reorder their images, even those dating back to 1990. This is part of our commitment to after-sales support.
To maintain this level of service, we have a detailed archiving process. Please be assured that we are working extra hours to address the backlog and expedite the process.
Thank you for your understanding.