WH
William H
1 reviews | Active since Jul 2011
28 Jan 2020, 08:08
Unable to deliver on digital school photo
My son's 2019 school year photo was done in October 2019 at Cresta College in Centurion and I opted for a digital copy of the photo (DSK09408-013). Up till today I still haven't received any photo or feedback about the issue. My first attempt to get any information about this was in November 2019 but it has fallen on death ears.
Unbelievable how my money can be taken and then no delivery or communication for over 3 months now. This now after we where promised a 30 day turnaround. I have send an email inquiry again (to keep a paper trail) this week but I don't expect them to reply.
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Replies (2)
Gordon Harris Photographic's replyOfficial
28 Jan 2020, 09:20Good Day,
Following your enquiry on our info email address. Annestashia contacted you earlier this morning and confirmed that she did email you initially on the email address provided on your order form w******@tuks.co.za. She again emailed you on 19-11-2019 after your November enquiry using a different email address given w******@embrace.co.za. She forwarded the email to this same email address earlier this morning.
I noticed that you submitted a different email address on this profile. I will forward the same emails using w****************@gmail.com
I do apologise for the confusion the multiple emails might have caused.
Regards,
GHP
Following your enquiry on our info email address. Annestashia contacted you earlier this morning and confirmed that she did email you initially on the email address provided on your order form w******@tuks.co.za. She again emailed you on 19-11-2019 after your November enquiry using a different email address given w******@embrace.co.za. She forwarded the email to this same email address earlier this morning.
I noticed that you submitted a different email address on this profile. I will forward the same emails using w****************@gmail.com
I do apologise for the confusion the multiple emails might have caused.
Regards,
GHP
Gordon Harris Photographic's reply28 Jan 2020, 09:20
Official
Good Day,
Following your enquiry on our info email address. Annestashia contacted you earlier this morning and confirmed that she did email you initially on the email address provided on your order form w******@tuks.co.za. She again emailed you on 19-11-2019 after your November enquiry using a different email address given w******@embrace.co.za. She forwarded the email to this same email address earlier this morning.
I noticed that you submitted a different email address on this profile. I will forward the same emails using w****************@gmail.com
I do apologise for the confusion the multiple emails might have caused.
Regards,
GHP
Following your enquiry on our info email address. Annestashia contacted you earlier this morning and confirmed that she did email you initially on the email address provided on your order form w******@tuks.co.za. She again emailed you on 19-11-2019 after your November enquiry using a different email address given w******@embrace.co.za. She forwarded the email to this same email address earlier this morning.
I noticed that you submitted a different email address on this profile. I will forward the same emails using w****************@gmail.com
I do apologise for the confusion the multiple emails might have caused.
Regards,
GHP
WH
William H's updateReviewer Update
29 Jan 2020, 09:44Annestashia & Michelle sorted me out, received my photo and son is very happy.
WH
William H's update29 Jan 2020, 09:44
Reviewer Update
Annestashia & Michelle sorted me out, received my photo and son is very happy.