1 reviews | Active since May 2018
shocking poor service.
After my daughters graduation on the 12th of April I have made numerous requests via email and telephone to this company to enquire about my already ordered and paid photographs which were supposed to be send via email. they have rudely extended the delivery time each time and were not helpfull at all. i still await my photographs and they just ignore me or give a rude blunt response to my requests. on my requests to speak to a manager/owner/supervisor I was just ignored. I am still without my photographs and do not know where to turn for help. I do not want to give this company even one star but had to before i could write the review
Good Morning,
I sincerely apologize for any inconvenience these issues may have caused you. I will look into who assisted you on these two dates, it is not our policy to assist you so poorly. We will take this matter up with the staff members who assisted you. Our turnaround time is 30 working days and we do our best to adhere to these dates. I have send your digital images via email as per your order, I will be in contact with your to confirm your receipt of the emails and will gladly assist you with any further queries you might have.
Kind Regards,
GHP
Good Morning,
I sincerely apologize for any inconvenience these issues may have caused you. I will look into who assisted you on these two dates, it is not our policy to assist you so poorly. We will take this matter up with the staff members who assisted you. Our turnaround time is 30 working days and we do our best to adhere to these dates. I have send your digital images via email as per your order, I will be in contact with your to confirm your receipt of the emails and will gladly assist you with any further queries you might have.
Kind Regards,
GHP