Missing graduation photos

I am so sorry to learn that your order has not arrived. I understand how frustrating this must be.

I've tracked your package via the S.A Postal Service, and your package were posted to you on 14/11/2019 with registered mail reference RC***ZA

On the 14th of November 2019 we emailed using this email address and sms’ you using 071****690 to inform you that your package was posted. Your post office also sent a notification to you on the 19th of November to inform you that you need to collect from inside your post office. 
Please see this link for the tracking information http://sms.postoffice.co.za/TrackingParcels/TrackNTrace.aspx?id=RC***ZA

We received your package back on the 30th of January 2019 when we again sms and emailed you with status. On 30 April 2020 we again shared your high resolution images with your via email and informed you of the return package when we received your enquiry. 
For all of the above we received delivery confirmation. 

We still have your package at our offices and you are welcome to either collect  the package, ask someone to collect on your behalf, pay for repost or courier. 

I will be sharing the above information via email with our banking details 

Once again, I sincerely apologize for the inconvenience be assured that we keep all returned package till we hear back from the client. 

Kind regards, 
GHP