Lack of service delivery by Gordon Harris Photography

It is important to caution graduates and large corporations against selecting companies like Gordon Harris as their official event photographers. Despite the high level of business they receive, they fail to meet client expectations.

I made a payment for my digital prints on May 31, 2024, and have yet to receive my order. The fees are not insignificant, and Gordon Harris requires payment upfront, which customers like myself comply with. However, they do not prioritize customer satisfaction. I am very dissatisfied and still waiting for a response. The delay in releasing digital copies is unacceptable, especially since my graduation photos hold sentimental value.

I have no option but to request a refund. Gordon Harris promises orders within approximately 30 working days, a deadline that has long passed without the professionalism expected in business practices.

This experience has left me extremely disappointed, and I hope that smaller, more professional businesses are given the opportunities they deserve.