Graduation Photos & Customer service

I recently had my graduation ceremony and by recently i mean on the 16th of May, and i paid for the option to have about 4 photographs taken of me with the stage special and then one image of myelf with my scroll and gown to remember the day - this all cost me R750, nevermind having to pay an extra R100 for the stage special photos to be delivered to me as well as an additional R100 for my personal photo, which i might add - get couriered together. But when calling to find out where my order is past the +-30 day period it takes to deliver said photographs, I was rudely spoken to by a staff member that wouldnt tell me when i would be receiving my order because they were "behind schedule". Following a phonecall, i took to email to express my concern in the outrageous prices of a few photographs and how poorly their customer service is, i received a generated response of "we are expereincing a high volume of emails..." waiting nearly a week for a response i sent another email, where they finally rep**** saying they were so sorry, etc. But the thing is, we are paying customers and we should be getting a better service than that considering we have no other option for graduation photos because they are the ONLY company supplying this on graduation day.