1 reviews | Active since Oct 2013
GORDON HARRIS PHOTOGRAPHIC A NO GO!!!!!
I am so disappointed at Gordon Harris Photographic's service!!!!!! They were the photographers at my graduation on the 19th of April 2018, and i still do not have my photos. To only find out they got my photos back from the post office, due to them being uncollected they say. My problem is they do not communicate, I have to be the one calling them, and be served by a call consultant that is soooooo unprofessional and has no interest in helping me out. We were required to pay for their service on the day but they are failing to deliver 5 MONTHS later!!!!!!! CPUT needs to find another vendor.
Good Day,
Please note that we completed your package and sent it to be posted via registered mail.
On both days an email and sms notification was sent and delivered consecutively on the 20/06/2018 10h54 and the 21/06/2018 06h22 to update you on the status of your package
*Dear Graduate
Ref nr: ***
Your graduation photographs have been completed on 20/06/2018,and your order is being sent to be posted.
Regards,
Gordon Harris Photographic
***
____________
*Dear Graduate
Ref no: ***
Your order was posted on the 21/06/2018 Registered mail no RC***ZA. Please allow 5-7 working days for the parcel to arrive at your post office for collection.
For tracking you can phone track and trace on ***or you can track online at http://sms.postoffice.co.za/TrackingParcels/TrackNTrace.aspx?id
Kind Regards
Gordon Harris Photographic
***
________________
With registered mail, the option that you marked on your form, the post office also sends a collection slip to you with the notification as they did on 24/07/2018 (displayed on the track and trace) They also advise that they will return all packages after 30days if not collected, however your package was only returned by the post office on the 03/09/2018.
We also keep all returned packages until further arrangements are made, for our clients convenience. We do ask a repost amount of R30 as we repackage the order, new envelope, new stickers and new cardboard, we also pay the post office again for the registered mail postage.
You are welcome to contact us at any time to arrange either collection or repost, we will gladly assist.
I sincerely apologize for any inconvenience these issues may have caused you. I will look into who assisted you, as it is not our policy to assist you so poorly.
We will take this matter up with the staff members who assisted you
Good Day,
Please note that we completed your package and sent it to be posted via registered mail.
On both days an email and sms notification was sent and delivered consecutively on the 20/06/2018 10h54 and the 21/06/2018 06h22 to update you on the status of your package
*Dear Graduate
Ref nr: ***
Your graduation photographs have been completed on 20/06/2018,and your order is being sent to be posted.
Regards,
Gordon Harris Photographic
***
____________
*Dear Graduate
Ref no: ***
Your order was posted on the 21/06/2018 Registered mail no RC***ZA. Please allow 5-7 working days for the parcel to arrive at your post office for collection.
For tracking you can phone track and trace on ***or you can track online at http://sms.postoffice.co.za/TrackingParcels/TrackNTrace.aspx?id
Kind Regards
Gordon Harris Photographic
***
________________
With registered mail, the option that you marked on your form, the post office also sends a collection slip to you with the notification as they did on 24/07/2018 (displayed on the track and trace) They also advise that they will return all packages after 30days if not collected, however your package was only returned by the post office on the 03/09/2018.
We also keep all returned packages until further arrangements are made, for our clients convenience. We do ask a repost amount of R30 as we repackage the order, new envelope, new stickers and new cardboard, we also pay the post office again for the registered mail postage.
You are welcome to contact us at any time to arrange either collection or repost, we will gladly assist.
I sincerely apologize for any inconvenience these issues may have caused you. I will look into who assisted you, as it is not our policy to assist you so poorly.
We will take this matter up with the staff members who assisted you
Good Day
We only recently received your package back from the post office and we are in the process of notifying our clients via email/sms that the packages have been returned back to our office.
We have tried to contact you telephonically at 13h41 on the cell phone number provided by you on your order form if you can please contact me Sylvia on ***, or provide us with a different number to contact you on.
Kind Regards
Sylvia Franke
Good Day
We only recently received your package back from the post office and we are in the process of notifying our clients via email/sms that the packages have been returned back to our office.
We have tried to contact you telephonically at 13h41 on the cell phone number provided by you on your order form if you can please contact me Sylvia on ***, or provide us with a different number to contact you on.
Kind Regards
Sylvia Franke
Good Day
I have tried to contact you telephonically regarding your complaint today 27/9/18 at 13h41, 15h19, 16h03 & 16h31 and left messages on your cell phone.
I have sent you an email if you can please reply to the email.
Kind Regards
Sylvia Franke
Good Day
I have tried to contact you telephonically regarding your complaint today 27/9/18 at 13h41, 15h19, 16h03 & 16h31 and left messages on your cell phone.
I have sent you an email if you can please reply to the email.
Kind Regards
Sylvia Franke