LX
Lebohang X
1 reviews | Active since Jul 2019
18 Jul 2019, 23:18
Do not bother with Gordon Harris Photography
I've been waiting for my graduation photos for more than two months nowand there hasn't been any contact from Gordon Harris, there's poor customer service offered here, it's a no go.
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Gordon Harris Photographic's replyOfficial
19 Jul 2019, 07:38Good Day,
We always advise that clients call or email us and we will gladly follow up for you. On the day of your graduation you ordered digital images only that were sent to you via email.
SMS notification was sent to you on the 6th of June 2019 informing you of the status and your order was sent on 28 June 2019 to your email provided on your order form.
The stage and family pictures were sent in separate emails, please note as our emails contain large photographs some email servers do block them and some go straight to junkmail and clients tend to delete them and not open our emails. However, on our side your emails status shows delivered on the above date.
When a client follows up with us via a call or email, we gladly resend them.
I have resent your emails today via your file, I will also email them from my email. Please confirm that you do receive the images by replying to my email.
I do apologise that the original emails did not deliver in your inbox and the inconvenience this has caused.
Kind Regards
Michelle
We always advise that clients call or email us and we will gladly follow up for you. On the day of your graduation you ordered digital images only that were sent to you via email.
SMS notification was sent to you on the 6th of June 2019 informing you of the status and your order was sent on 28 June 2019 to your email provided on your order form.
The stage and family pictures were sent in separate emails, please note as our emails contain large photographs some email servers do block them and some go straight to junkmail and clients tend to delete them and not open our emails. However, on our side your emails status shows delivered on the above date.
When a client follows up with us via a call or email, we gladly resend them.
I have resent your emails today via your file, I will also email them from my email. Please confirm that you do receive the images by replying to my email.
I do apologise that the original emails did not deliver in your inbox and the inconvenience this has caused.
Kind Regards
Michelle
Gordon Harris Photographic's reply19 Jul 2019, 07:38
Official
Good Day,
We always advise that clients call or email us and we will gladly follow up for you. On the day of your graduation you ordered digital images only that were sent to you via email.
SMS notification was sent to you on the 6th of June 2019 informing you of the status and your order was sent on 28 June 2019 to your email provided on your order form.
The stage and family pictures were sent in separate emails, please note as our emails contain large photographs some email servers do block them and some go straight to junkmail and clients tend to delete them and not open our emails. However, on our side your emails status shows delivered on the above date.
When a client follows up with us via a call or email, we gladly resend them.
I have resent your emails today via your file, I will also email them from my email. Please confirm that you do receive the images by replying to my email.
I do apologise that the original emails did not deliver in your inbox and the inconvenience this has caused.
Kind Regards
Michelle
We always advise that clients call or email us and we will gladly follow up for you. On the day of your graduation you ordered digital images only that were sent to you via email.
SMS notification was sent to you on the 6th of June 2019 informing you of the status and your order was sent on 28 June 2019 to your email provided on your order form.
The stage and family pictures were sent in separate emails, please note as our emails contain large photographs some email servers do block them and some go straight to junkmail and clients tend to delete them and not open our emails. However, on our side your emails status shows delivered on the above date.
When a client follows up with us via a call or email, we gladly resend them.
I have resent your emails today via your file, I will also email them from my email. Please confirm that you do receive the images by replying to my email.
I do apologise that the original emails did not deliver in your inbox and the inconvenience this has caused.
Kind Regards
Michelle