2 months of waiting, over 30 business days wasted, almost R1k down the drain.

Item: Gordon Harris Photographic
Rating: 1
Author: Jean-Jaques Pietersen

I'm going to start my review again while being more unbiased, since Hello Peter took down my earlier review because I voiced a lot of my frustrations and disappointment towards Gordon Harris. I still stand with it, even though I may have crossed the line.

It's a shame I will not be able to see my graduation photos for the first time because of the inconveniently extended waiting time Time is money, and I feel like my time was not respected enough. I am grateful that Gordon Harris processed my refund, that is the very least I deserved after the ********** service I was dealt with.

2 Orders of photo packages. Because of how much I paid for, I persisted. These costed a lot of money, and I wanted to get my money's worth. However after 2 months of waiting, the photos no longer feel like waiting for.

Graduations are an important time in a person's life, so for their own memories to be snatched away from them, it's only right that they be compensated for the time and memories lost.

I do hope that whoever reads this will guide them into making a better decision. Please spend your hard-earned money elsewhere. I wouldn't want the same thing to happen to someone else.

Helpful (0)

Replies (1)

Gordon Harris Photographic's replyOfficial

17 Jul 2026, 11:41

We sincerely regret that your experience did not meet your expectations and understand your disappointment with the delay. Graduation is a significant milestone, and we appreciate how important these memories are.

As requested, we processed a full refund for your order. While our turnaround time is generally longer than many event photographers because we photograph, archive, and preserve images of every graduate regardless if they have placed an order or not, allowing orders to be placed long after the ceremony; we acknowledge that your order experienced an additional delay due to further editing being carried out on your photographs. This editing has been completed, and your prints would have been ready for production between today and Monday.

Although your order has been refunded, please remember that your graduation images remain safely archived in our system. Should you wish to view sample images or place a new order at any stage in the future, you are welcome to contact us and we will gladly assist you.

We would like to assure you and all our customers that we are committed to delivering orders as promptly as possible while maintaining the high standard of quality and service we strive to provide.

Gordon Harris Photographic's reply17 Jul 2026, 11:41

Official

We would like to assure you and all our customers that we are committed to delivering orders as promptly as possible while maintaining the high standard of quality and service we strive to provide.