Is Google using ******** to support their customers.

We have been battling for days now, to sort out my mom's Gmail. She is 84 years old and forgot her password. We were sent from pillar to post. They even hooked us up with a website where you have to pay for an assistant that will help you. Initially R65, then R1049 and NO help from this website. They just keep sending you forms to pay again and again, instead of assisting. https://go.co/recover Maretha Jonker ***