MS
Mark S

1 reviews | Active since Jul 2013

14 Jun 2016, 14:58

Google wants to **********ly bill me and offers me no way to stop it from happening!

<p>Google can **********ly bill you with no recourse, as there is no way to contact google support!!!</p> <p>Before I begin I must just say I am a big Google fan and love everything Google is doing for the Internet, tablet devices and communications, EXCEPT ... ...ver the past few years I have received notices from Google that they are going to bill me for the renewall of a domain.Each year I give up trying to get them not to bill me as they have a no support policy! Yes have you ever attempted to contact Google for support? We you will fail as they do not offer any viable means of communicating problems to them!</p> <p>Ok so i get these tow emails one from Google Apps apps-noreplyATgoogleDOTcom and another from Google Domain Support gdomainsATsecureserverDOTnet Both telling me that Google is going to bill me for the renewal of a domain on the 6th of July 2016. <br />Now I have received this before each year but have failed to find a way to stop the debit form happening. So I have already been **********ly billed in the past for this by Google.</p> <p>Yes I do have a Google account which I use for gmail and chrome and managing my android play apps. <br />But Please Note I do not have a Google Apps for work Administrator account. This is what you apparently use to register Google Domains and cancel renewals.</p> <p> </p> <p>Now just so that you know I have been doing web development for quite some time and in the past I only ever registered domains through Godaddy.com and (Central Registry for .co.za) and I recently use Hetzner as I host with them. but I have never used Google to register a domain to my recollection. <br />Ok so I begin this years attempt to communicate with Google over this issue.</p> <p>As you guessed you cannot reply to the first email address and when I instructed the second, Google Domain Support gdomainsATsecureserverDOTnet ,that I do not want the domain renewed and in fact would like to be reimbursed for any past unauthorised debits for this domain.<br />Well they got back to at first with the usual gumph about logging into my Google Apps fro Work Admin pannel and stopping the renewal there. Well I do not have such a thing attached to my Google account so cannot login to it. When I try to create one it won't let me create one with the domain in dispute and wants me to register another domain to go further. Well you can understand my frustration as I don't even want the first domain nevermind registering more domains!!<br />Anyway after quite some back and forward wrangling the guys at Google Domain Support gdomainsATsecureserverDOTnet admit they are not even part of Google and don't have any authority to stop the debit from happening. <br />So that brings me to my second issue! If they are not actually with Google why is Google giving my private information out to them? This is a blatant breach of POPi legislation (See http://www.gov.za/documents/protection-personal-information-act)</p> <p>But anyway it leaves me where I have been in previous year with absolutely no way to contact Google Billing to stop this ********** deit!<br />So I do hope that someone with authority at Google does read this as I AM FORMALLY INSTRUCTING GOOGLE NOT TO DEBIT ME FOR THE RENEWAL OF THIS DOMAIN (I am not displaying this domain for privacy reasons but Google can contact me for specifics or just look it up through my attached account reference details.)<br />I am further warning Google that if the debit does occur I will be taking this matter further with South African Police Services and will request a full investigation around the matter of my personal details being shared with a company external to Google namely the entity possing as Google Domain Support gdomainsATsecureserverDOTnet</p>

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