Based on recent customer reviews, Google South Africa is facing sustained criticism centred on billing and subscription management. Customers describe unauthorised debit orders, Google One and Workspace charges continuing after cancellation, and storage payments taken without allocation. Several report refund requests being declined despite Google acknowledging errors in writing, with resulting bank charges and Consumer Protection Act complaints. Support is described as sympathetic but powerless, with escalations circling between Google and mobile carriers such as Vodacom. Isolated praise exists for long standing Gmail reliability, and one reviewer simply wants a legitimate subscription reinstated.
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Google South Africa
What do customers say about Google South Africa?
Based on recent customer reviews, Google South Africa is facing sustained criticism centred on billing and subscription management. Customers describe unauthorised debit orders, Google One and Workspace charges continuing after cancellation, and storage payments taken without allocation. Several report refund requests being declined despite Google acknowledging errors in writing, with resulting bank charges and Consumer Protection Act complaints. Support is described as sympathetic but powerless, with escalations circling between Google and mobile carriers such as Vodacom. Isolated praise exists for long standing Gmail reliability, and one reviewer simply wants a legitimate subscription reinstated.
Is Google South Africa trustworthy?
Google South Africa has a TrustIndex of 2 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Google South Africa across 138 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
INCORRECT DEBIT WITH NO ALLOCATION
I have been deducted for storage for the year however have no received any storage allocation please can someone contact me or advise what could be the issue or way forward as this is absolutely frustrating Contact number: ***
1 reviews | Active since Mar 2025
INCORRECT DEBIT WITH NO ALLOCATION
I have been deducted for storage for the year however have no received any storage allocation please can someone contact me or advise what could be the issue or way forward as this is absolutely frustrating Contact number: ***
1 reviews | Active since Nov 2016
Google ads allowing ****mers to advertise on their platform
Why are you allowing this company to advertise on your Google ads, if you know they are ****ming people
1 reviews | Active since Nov 2016
Google ads allowing ****mers to advertise on their platform
Why are you allowing this company to advertise on your Google ads, if you know they are ****ming people
1 reviews | Active since Jul 2019
Google acknowledges billing error in writing — still refuses to void the charge
I accidentally added an extra annual license due to a UI/UX error while modifying permissions for an existing user. The license has never been used. I only discovered the mistake when I started receiving failed transaction alerts from my bank. I would never knowingly purchase a duplicate of a product I already pay for annually and cannot afford twice, im new to workspace and its interface. Google has acknowledged in writing that this was "an accidental addition during a navigation process" — yet they are still enforcing a €124.68 annual charge for a service I never intended to purchase and have never used. I have been a Google customer for over 10 years across multiple products. I have escalated three times through official support (Case #***6). Each escalation has resulted in the same outcome: sympathy, acknowledgement of the error, and refusal to void the charge. Failed debit orders are now accumulating bank charges on my side while Google refuses to act on their own admission. I am invoking the Consumer Protection Act (Sections 40 and 48) and have formally requested escalation to a Regional Financial Controller. That request has also been declined. I am not asking for a goodwill gesture. I am asking Google to honour their own acknowledgement that this charge should not exist.
1 reviews | Active since Jul 2019
Google acknowledges billing error in writing — still refuses to void the charge
I accidentally added an extra annual license due to a UI/UX error while modifying permissions for an existing user. The license has never been used. I only discovered the mistake when I started receiving failed transaction alerts from my bank. I would never knowingly purchase a duplicate of a product I already pay for annually and cannot afford twice, im new to workspace and its interface. Google has acknowledged in writing that this was "an accidental addition during a navigation process" — yet they are still enforcing a €124.68 annual charge for a service I never intended to purchase and have never used. I have been a Google customer for over 10 years across multiple products. I have escalated three times through official support (Case #***6). Each escalation has resulted in the same outcome: sympathy, acknowledgement of the error, and refusal to void the charge. Failed debit orders are now accumulating bank charges on my side while Google refuses to act on their own admission. I am invoking the Consumer Protection Act (Sections 40 and 48) and have formally requested escalation to a Regional Financial Controller. That request has also been declined. I am not asking for a goodwill gesture. I am asking Google to honour their own acknowledgement that this charge should not exist.
1 reviews | Active since Mar 2026
Bad direction from Durban to Cathkin Park
Was directed (only one option) from Durban to Cathkin Park via a road from N3 exit 179 which was closed in 20Km with no proper detour available! Should have been directed via Winterton.
1 reviews | Active since Mar 2026
Bad direction from Durban to Cathkin Park
Was directed (only one option) from Durban to Cathkin Park via a road from N3 exit 179 which was closed in 20Km with no proper detour available! Should have been directed via Winterton.