SIMPLY UNACCEPTABLE

Herewith comments wrt the quality of service rendered by Goodyear SA. I ordered 4 Goodyear tyres on Thu 18 Jan and had an appointment for fitment set for Mon 22 Jan. I was standing by the fitment centre sales person when the Goodyear representative gave assurance that the tyres would be delivered – from Cape Town to Herm****. On Mon morning of the 22 Jan the tyres were not delivered. The fitment centre followed up with Goodyear who now informed him that the tyres are not in stock. Later the day Goodyear informed the fitment centre that the tyres would be delivered in the week. On Wed 24 Jan I enquired what the progress was. They in turn called Goodyear. It turned out that Goodyear was clueless about the situation. It came across as a “he said, she said” situation that left a very poor impression of Goodyear with me and some other customers that overheard the discussion and telephone conversation. I immediately opted for a different brand irrespective of the higher cost – simply because I would no longer associate with the Goodyear brand. I made it clear to the fitment centre that though the cause of the problem is not with them, I expect them to take their provider to task because this was a perfect example of the poorest quality service and a quick lesson in brand reputation damage by a salesperson who cared not a hoot about either the client’s needs nor his employer’s interests. Unfortunately it also created the perception that Goodyear condones this kind of service. From the lack of Goodyear's responses on other posting here, I am not sure this will elicit a response, but rest assured, I will make my views/experience known to all.