Formal Complaint – Unsatisfactory Wheel Alignment Service at Goodhope Tyres, Woodstock

Dear Goodhope Tyres Management,

I am writing to formally express my dissatisfaction with the wheel alignment service I received at your Woodstock branch. I recently brought my vehicle in for an alignment and paid in full for the service, yet the issue remains completely unresolved — my car continues to pull to the right exactly as it did before.

This clearly indicates that the alignment was either not done properly or not done at all. I returned to your premises to raise the matter, but instead of receiving assistance or accountability, I was met with an unhelpful and dismissive attitude. Furthermore, I was denied a full refund, despite the fact that the service was ineffective and left my vehicle in the same condition.

I find this level of service wholly unacceptable. As a paying customer, I expect competence, transparency, and professionalism — none of which were demonstrated in this experience. I will now have to incur additional costs to have the alignment corrected elsewhere, which is both unfair and frustrating.

I request that you review this incident and arrange for a full refund of the amount paid, as the service rendered failed to meet even basic standards of quality.

Please confirm receipt of this complaint and advise on how you intend to resolve the matter.