DAMAGED GOODS!!!!!!!!

GOOD HOPE TYRES - DAMAGED GOODS

I WOULD LIKE TO ENQUIRE WHY NO-ONE HAS CONTACTED ME REGARDING THIS COMPLAINT?????????? IS HELLOPETER NOT SUPPOSE TO HELP US WITH OUR COMPLAINTS???? My husband purchased 2 brand new tyres from Good Hope Tyres Blue Downs branch on 05.01.2018 and spent R1430.00 on the total purchase. A week later my husband noticed that the 1 tyre is flat and pumped it up at the garage but thereafter it became flat again. He visited Good Hope Tyres in Blue Downs and spoke to Stompie (021) ********** and he advised that the tyre be sent away to the manufacturer, who is Good Year Tyres to see if they would cover the claim seeing that the tyre is under warrantee. The tyre was sent away and a few days later I contacted Stompie and he advised that he is still awaiting feedback from the manufacturer. I requested the manufacturers number and he referred me to Carol on ********** 591 but in the meantime he will also try and get hold of her. Contacted Carol but could not get hold of her and left a message for her to return my call. She eventually contacted me and I queries what was the status of this tyre. She advised that the tyre was sent away for examination and the claim no: ZA TEC 581962 result's revealed no detect of any manufacturing irregularity. The report reflected external damage to the bead area. I queried what the cause of this could be and she advised it could be a fitment damage but never confirmed that it could be the reason. She advised that I would need to take this up with the branch. I contacted Stompie and requested the report sent by Carol and advised what she had said. He advised that he is an expert in fitment and that it was not fitment damage. I asked him what the cause could be and he advised that the tyre could have been driven in a ditch. I advised that I am unhappy and will be taking this matter further as the manufacturer and branch are not liable for this tyre.

I am disgusted that we as the customers are now liable for the damaged tyre which we spent so much money on, and it is now our problem. I am willing to take this matter to the highest authority to be sorted as I am not going to be liable for this damaged tyre. I want the money refunded and will NEVER EVER PURCHASE OR MAKE USE OF GOOD HOPE TYRES IN BLUE DOWNS EVER AGAIN!!! Even my friends advised us never to go there as she had to go back to do her wheel alignment 3 times and to date it is still not fixed by them. I want this matter resolved as I am the customer but I am now liable for a brand new tyre I spent so much money on. This is unacceptable to be!!!!!!!