kS
khatija S
1 reviews | Active since Mar 2015
11 Nov 2020, 12:53
Dont get involved with them
Won a holiday voucher and made reservations at a specific resort. however due to unforeseen circumstances, we are unable to attend at that specific resort and requested to change the resort to a different resort. Dates are still the same. However Gomelo refuses to change the resort, even though I will be changing to a cheaper resort. Now I am forced to forfeit the holiday bookings. Would not recommend anyone to get involved with Gomelo.
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khatija S's updateReviewer Update
11 Nov 2020, 13:04In 2019, I had already booked my getaway for June 2020 through Gomelo. However, due to Lockdown, wasn't able to go away. We were also in a financial situation so decided to contact Gomelo for a refund on the holiday which was fully paid. They refused...point blank refused. According to them, I would have needed to pay cancellation fees, but how would I have been in a position to travel with all the risk involved with COVID-19. They also suggested that I send another family in my place!!!now how absurd is that, send another family to put themselves at risk. Gomelo had basically refused to refund but rather gave a credit which I had to use by the end of 2020. Our money was tied up and they refused to listen to anything. Would never ever book with Gomelo again and quite disappointed with the customer service that they so proudly boast.
kS
khatija S's update11 Nov 2020, 13:04
Reviewer Update
In 2019, I had already booked my getaway for June 2020 through Gomelo. However, due to Lockdown, wasn't able to go away. We were also in a financial situation so decided to contact Gomelo for a refund on the holiday which was fully paid. They refused...point blank refused. According to them, I would have needed to pay cancellation fees, but how would I have been in a position to travel with all the risk involved with COVID-19. They also suggested that I send another family in my place!!!now how absurd is that, send another family to put themselves at risk. Gomelo had basically refused to refund but rather gave a credit which I had to use by the end of 2020. Our money was tied up and they refused to listen to anything. Would never ever book with Gomelo again and quite disappointed with the customer service that they so proudly boast.