FL
Frikkie L
1 reviews | Active since Feb 2024
18 Feb 2024, 14:05
Poor service delivery
Last weekend I went through the exatly same thing by depositing Money into the account and only get it on Tuesday 4 days later. Now the same thing happen on Friday now the call centre came with different lame excuses. And the funds will only reflect tomorrow due to bank procedures. This is not suppose to happen it suppose to reflect directly. Who wants to pay now and play after 4 days. Then youve been asked six times to send POP. Using your data with sorry no proper help.
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Goldrush Online's replyOfficial
19 Feb 2024, 10:26Good day Frikkie L,
Thank you for your query.
We realize that the challenges we had faced over the past week regarding our Online facilities may have caused frustration, however we assure you that the matter is now under control. We have been trying to contact you on the details we have, however we have been unsuccessful thus far.
Please use our live chat facility so we can resolve the matter as soon as possible.
We look forward to hearing from you soon.
Best regards,
Lance Noah
Customer service Manager : Online
Thank you for your query.
We realize that the challenges we had faced over the past week regarding our Online facilities may have caused frustration, however we assure you that the matter is now under control. We have been trying to contact you on the details we have, however we have been unsuccessful thus far.
Please use our live chat facility so we can resolve the matter as soon as possible.
We look forward to hearing from you soon.
Best regards,
Lance Noah
Customer service Manager : Online
Goldrush Online's reply19 Feb 2024, 10:26
Official
Good day Frikkie L,
Thank you for your query.
We realize that the challenges we had faced over the past week regarding our Online facilities may have caused frustration, however we assure you that the matter is now under control. We have been trying to contact you on the details we have, however we have been unsuccessful thus far.
Please use our live chat facility so we can resolve the matter as soon as possible.
We look forward to hearing from you soon.
Best regards,
Lance Noah
Customer service Manager : Online
Thank you for your query.
We realize that the challenges we had faced over the past week regarding our Online facilities may have caused frustration, however we assure you that the matter is now under control. We have been trying to contact you on the details we have, however we have been unsuccessful thus far.
Please use our live chat facility so we can resolve the matter as soon as possible.
We look forward to hearing from you soon.
Best regards,
Lance Noah
Customer service Manager : Online