Never provide bonus. Agents rude and send you in circles nothing ever resolved

Thabo, Nkululeko and Itumaeleng completely and utterly are the worst agents to ever be allowed to assist customers... Ignore questions asked make you repeat further then still end the chat never even acknowledging what you asked.. been also requesting to speak to a manager for a week now requested calls was promised several times and still nothing. Several issues with promised bonuses just not awarded just always told escalated allow time yet when asked can never give time frame.. then a day later all of a sudden get told escalation does not exist. Then even email regarding all issues including the one regarding escalation and get told it's escalated. Like honestly how can you treat customers like this how is it legal? Get told I must request ticket number even after I already had every time only to be told they don't have one yet I must have one when I try to follow up or starts all over again it is honestly beyond draining and ridiculous.. send you in circles to avoid paying and never ever give an answer... Got told to give some time over a month ago pretty sure that's far beyond some time and I have screenshots of all these chats... Could I ever just get a manager to call?? do they even exist?? If so how could anyone ever allow their company to be represented like this I would be ashamed. It's disgraceful.