I just want my correct payout.

I recently was paid incorrect for a game...I won 1xR36 x100 and was only paid R36 I spoke to multiple people on the support chat and gave in all the details sent in all my screenshot they asked me to prove it and I did so I was told a ticket as being logged 2 days ago.whenever I follow up with feedback they asked me to wait and yesterday I was told feedback will be in by 8am today as of now no one is responding to my text on the support chat...I sent in all my prove that I won that money and when they saw that I was asked to wait I'm suppose to receive my payment by now.Its funny how they take the money i lose so easily but finding it hard to pay the money i won it usually takes seconds to receive now it's being well over 48 hours.