Goldrush stole my R500 eft payment

On Saturday morning I used the eft payment option ro load my Goldrush account with R500. The transaction was complete and my GR account was not loaded. I then asked the assistant few minutes later. I was told it must go to the credit department whereby m GR account will be refunded but I will only be able to withdraw the refund and not vet or play with it. This never happened. The following day I asked the assistant again and I was told to check in on Monday morning after 8am. So I did spoke to an assistant by the name Patience. She claim to me that the money is in my account of which she is lying. The money went from my account to Goldrush account and I never got it on my Online account on Goldrush. When I 1st spoke to the assistant on 16th Dec, I was told there was no standardbank acc for Goldrush and I paid it into another account. I asked but how, I followed the instructions exact on the eft payment and did not change a anything. And now they claim to say I got the credit of which I never did. These guys are *****et. Don't trust them. They lie.