Goldrush Casino - A Den of Deception and Rigged Games

Item: Goldrush Online
Rating: 1
Author: dwergie007 dwergie007

My experience with Goldrush Casino has been nothing but a nightmare, and I strongly advise potential players to stay away!

Firstly, their “Loyalty Rewards” promotion is a blatant lie. They promise a 10% cashback on net losses over the weekend, but despite meeting the supposed criteria, I received nothing. The qualifying criteria are kept secret, which is highly suspicious and misleading. This amounts to false advertising, plain and simple.

As if that wasn’t bad enough, their games appear to be rigged. On multiple occasions, the game interface has frozen right as I am about to receive free spins, forcing me to refresh and lose my progress. When I reached out to their customer support, their ridiculous advice was to play in incognito mode, which did nothing to resolve the issue.

These combined issues make it clear that Goldrush Casino is not only dishonest in its promotions but also manipulates game outcomes to cheat its players. I have escalated these concerns to the Northern Cape Gambling Board, demanding an investigation into their ********* practices.

Avoid Goldrush Casino at all costs if you value your money and sanity. They are a den of deception and rigged games.

Helpful (0)

Replies (1)

Goldrush Online's replyOfficial

15 Jul 2024, 14:13

Dear dwergie007

Thank you for your email outlining your unique challenges faced on Goldrush.co.za

We strive to bring customers the best gaming entertainment and value your feedback - which we will certainly take up to our 3rd party providers and internal development team

The 10% Cashback promotion rewards your loyalty, and is calculated by taking up to 10% of your accumulated losses over the week and paying that as cash into your Goldrush account by the following Monday. Please let us know if you have a different value in mind and will provide clarity.

Thank you too for providing a summary of the technical issues. As mentioned, these are unique, unintentional issues and certainly not a common case in our customer support desk. Regardless, we value your feedback and it will assist us greatly if you could please send us videos or screenshots of such glitches. This will help us approach our providers to iron out and improve all our valued customers’ user experiences on Goldrush.co.za.

Please continue to send us your valuable feedback regarding your user experience on Goldrush.co.za, and we will certainly take forward and act on such.

Goldrush Family

Goldrush Online's reply15 Jul 2024, 14:13

Official

Dear dwergie007

Thank you for your email outlining your unique challenges faced on Goldrush.co.za

We strive to bring customers the best gaming entertainment and value your feedback - which we will certainly take up to our 3rd party providers and internal development team

Please continue to send us your valuable feedback regarding your user experience on Goldrush.co.za, and we will certainly take forward and act on such.

Goldrush Family