Goldrush

I've cash out 21 November then I got a SMS to say that the money has deposit back.I chat online to an agent at 20:25 the agent told me to try another method other then FNB so I tried Nedbank and the money was taken.Up till this hour I never received a SMS to say that goldrush had paid me.Ive been trying the whole day and chat to an agent all they say is they escalated i***** been now 23 hours that I'm still waiting for the sms to confirm that goldrush had pay me .