Frustrated with Black Friday Promotion Experience

I am extremely disappointed with the recent experience I had with Goldrush Online Casino. On Black Friday, ott4me was running a "Spin the Wheel" competition in collaboration with Goldrush. Due to a site issue, the wheel kept spinning, and despite emailing and WhatsApping ott4me, I received no response.

On Monday, I discovered I had won two vouchers for Goldrush Aviator. There was no expiration date listed on them. However, when I logged in to redeem the vouchers, I was told they had expired. Speaking with a customer service agent was equally frustrating. Despite explaining the issue with the ott4me site and the lack of expiration dates on the vouchers, I was dismissed and made to feel as though the problem was my fault.

This lack of customer care and refusal to address what is clearly an internal issue is unacceptable. There was no expiration date provided, and I am left feeling annoyed and frustrated by this experience.