RG
Ryan G

1 reviews | Active since Dec 2015

21 Apr 2025, 11:49

Be very Careful gamblers they are ****s and cheats and find any excuse. Customer care will make you pull your hair out also. It’s as if they have a bunch of toddlers banging on the keyboards

Be Very careful, absolute cheats and *******.

Advertise bonuses for deposits now firstly you are lucky if you even get the bonus advertised without having to argue with the most absolutely useless rude and pathetic support team I’ve ever in my life encountered I’d rather visit Uif or home affairs. Then if you eventually get the bonus that’s promised still always something wrong or strange. Such as bonus will say deposit R 200 for 20 free spins on such and such game. You go look at the game ok minimum spin you can play on it is R3 so you get R60 back for your money… oh no they somehow just for your free spins manage to drop the minimum bet to R0.10 for the free spins so u get R2 and nowhere do they state or say this so u think u at minimum getting R60 yet instead R2 and that is just ridiculous and that’s after most likely having to fight them for 3 days to get those spins that they advertised in the first place.

Do not play sky wise if you lose you lose if you win and cash out in time they use a thing called code 6 or code 5 still haven’t every responded to me on what code 5 means but code 6 they say no you were just too late must be your internet. I cashed out R2000 at X2 it went to X2.8 it’s not even close only device on a 200mb line that takes just over a minute to download a full movie highly impossible it’s my internet. Months contacting regarding say they speak to thier supplier I provided all the screenshots and proof they eventually come back and say no was your internet no proof nothing I must just take their word over my actual proof.

Any slot game can play for hours and lose no issue the second it switches and you win or start to win it freezes and throws you out sometimes even once your next spin has won no payout and don’t even return the bet worst of all. Again sent all the proof even a screenshot I luckily managed to take quickly enough showing the winning spin and again hours and in fact weeks of contact just get told no was my internet. No proof nothing after I had to send them countless thing to prove otherwise and then just ignored. Also as said amazing you can spin and lose no issue for 3-4 hours sometimes even 8 hours not a single issue yet the second u had 2 small wins and a big one hits that happens? Highly suspect especially since I decided to just keep trying over a few months and this exact same pattern happened not once not twice but multiple times so can not be a coincidence and cannot be just my internet that just doesn’t work when I win. Literally also you winning to well in a game they close the game and u can’t access it for weeks. How’s that for *****? Need time to reset it to make sure it’s cheating you.

December each day had a bonus at a stage I paid in to meet 7 of them not one did I get as promised 4 I eventually got days later after arguing the other 3 I’ve never seen.

Then after all this you eventually manage to win and now try withdraw. Their system always somehow has some issue or is under repair or is overloaded and instead of 24 hours it says can wait up to a week. If they do actually pay you.

I contacted them saying they had not paid a payout so they asked for proof I took screenshot of my banking app transaction list as work in the bush and bank takes 2 months to prepare that. They say not good enough so I ask them to send me proof of payment cause it’s actually their responsibility to prove they paid as they expect you to prove you have when depositing. They won’t accept my screenshot say they need statement then send me a screenshot of their own back end system not even banking app nothing doesn’t have basically any details like who it’s being paid to who it’s from what account to what account nothing just states an amount was paid an time. Now they have incredibly strict rules as to what they will accept as a proof of payment and this would meet absolutely none of them may as well have written it in crayon on a pice of paper and sent that and yet they expect to force that on you when they would never in a million years accept it themselves? As I told them it’s not in anyway a valid proof of payment even mine was atleast transaction history from my actual bank and 10x as valid. They still insist when I contact them they already sent me a proof of payment when what they sent me is not a proof of payment when I say that it’s ignored then they ask me for my statement I again explain why I can’t possibly get it and that even if I could responsibility is on them to prove they paid they even agreed to that one time then I ask for proof and they again send me a screenshot of the same thing that is in no way a valid proof of payment that no1 on earth would accept as one especially themselves as doesn’t match their own listed criteria as a valid proof of payment and won’t accept my screenshot either that is actually a valid proof as from a bank not my own malfunctioning system. And I say that as that same weekend they had nothing but glitches and issues with thier payments had already waited days for them to pay but yes I must now trust a screenshot from that and not even a valid proof of payment from their bank Which still to this day they are unable to send me I wonder why.

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Replies (2)
Goldrush Online
Goldrush Online's reply22 Apr 2025, 10:13
Official
Dear Ryan G,

Thank you for your query. 

As was discussed earlier via telephone, we are tracing your escalations to the beginning and will keep in touch with you throughout the day.

Best regards,
The Online Team
RG
Ryan G's update01 May 2025, 14:41
Reviewer Update
Hi There,

It has been over a week since that phone call that you talk about in your message. And as you said in the message and agreed on the phone that you will be tracing the escalations and you would be in contact throughout the day that day the 22nd of April 2025? It’s now no longer that day that week not even the same month and I still haven’t heard anything further at all back from you guys?

As usual. So if I can ask hello Peter please to take down that comment from them as it’s just attempting to appear helpful and that they are assisting when all just a lie and a pretend to look good on here.

SO JUST FOR THE RECORD.

No further assistance has been provided other then a call to tell me further assistance would be provided the same day as the call which 9 days later hasn’t happened so that call basically meant nothing.

Not one of my issues have been addressed or resolved.

My initial post still stands if not even more so now. So I will never give them permission to have it taken down or removed or marked as resolved. As I can see I was already getting a message today asking me about the issue from hello Peter so Goldrush obviously already trying to push to have it silenced while not actually doing anything to resolve it other then a quick phone call to say they looking into it and a very social broadcast of how they called and said they would look into it and get back to me that day. Well they didn’t they haven’t and I gave it over a week a bit more then fair when they set their own timeline as a day.