Awful service. Bad bad bad.

I made a deposit using SnapScan. It came off of my bank account. The deposit did not reflect on gold rush like it usually does. I contacted support, was told that it is still pending on their side and I must just wait. In the morning it was still not showing, I contact support again. The guy, Obakeng, was not helpful. He tells me they need a pdf of the deposit to help, how do I get a pdf of the deposit if I used SnapScan!? He tells me to ask my bank. I then ask to speak to someone else or a manager, THEN HE JUST ENDS THE CHAT?? The person I spoke to the night before didn’t need a pdf, they looked up my deposit and found it? Is anyone actually going to help me??