1 reviews | Active since Dec 2017
UNBELIEVABLE BEHAVIOR
This is a situation that involved an employee of yours presumably from the Chatsworth branch.
I am deeply disturbed about an incident that happened yesterday. My husband and I were at a set of robots and our view of the robot showed as robots were out, no signal. This is a treated as a stop street. and my husband proceeded but an oncoming vehicle did not stop at the signal and almost drove into us. As both cars came to a halt I pointed out that the robots were out and my husband proceeded to drive off.
Little did we realise that this person was following us he pulled up in front of us and he got out of vehicle and I told him clearly that the robots were not showing a signal and how is this our fault.
This person clearly had an intention of being violent,
What would have happened if I my kids in the car could you imagine how traumatised they would have been.
I hope you take this up with all your employees as this is your company logo displayed on uniforms.
Thank you for your query.
We would like to extend our sincerest apology pertaining to your experience.
We have shared your query to the General Manager and they will investigate the incident that occurred. We would further like to apologise for the recklessness that took place and are grateful for your safety and well being.
The General Manager will liaise with you once they have concluded their investigation and should our staff member be found guilty, the company will deal with the matter internally and accordingly.
As the Goldrush Group, our overall goal is to ensure that our guests and none-guests feel valued.
Best regards,
Thank you for your query.
We would like to extend our sincerest apology pertaining to your experience.
We have shared your query to the General Manager and they will investigate the incident that occurred. We would further like to apologise for the recklessness that took place and are grateful for your safety and well being.
The General Manager will liaise with you once they have concluded their investigation and should our staff member be found guilty, the company will deal with the matter internally and accordingly.
As the Goldrush Group, our overall goal is to ensure that our guests and none-guests feel valued.
Best regards,