Rubbing us off

I complain on there whatsapp group the manager did call me. I play a bet of R35 on a 10c masjien the lady next to me play R3.50 on a 5c masjien she get free spins and win more then me. The manager did tell me i dont know the combination but i dont understand because its bingo sure 1 dot must also pay on a free spin. After i did complain they move the one masjien to a other place. I played R3500 i get a free spin R27. We about 5 people i know about complaining. You dont get any thing. The staff don't know how the bingo cards work. Lol we the stupeds because we go back every time. We also ask why dont we win big like one white lady she do get 3 to 4 jackpot on one masjien. You can play the same masjien but will never win on it. She win at least 23 times a month on the same masjien. If you ask how do you get a black card they cant tell you. If you ask why you dont win they say you play the wrong masjien!!!!!!!!! Please its bingo. The gambling board was there a month ago why didn't they pick this up??????? Why don't they put a board up with how the bingo work and how you win. Big tournament a big joke they call my name 4 times . without any luck but the ones who play R3 or R3.50 they get in. Im a loyal client start going to The Reds from 2009. If i only play R10000 per month its R1.2m a year. No no. Start looking after your members soon someone will make a casino and we will all go there. This complain is gor all my friends who can't send a complaint.