1 reviews | Active since Nov 2013
****** employer
I complained to the floor manager, Zandile Xaba, that I had left my I.D. Document at the cashier desk and wouldn't it be better customer service if the cashier had at least made an effort to find me. I was insulted and spoken down to in front of other customers . In fact I felt belittled and was embarrassed to say the least. After a further altercation I left and went to the smoking section. Being visibly upset I was told by a waitor not to take it personally because Zandile Xaba dislikes white peoples and treats them all badly . I am shocked to say the least that Gold Rush Cresta would run an establishment that is ****** towards white customers in today's time. My suggestion is that Zandile Xaba is sent for training in the service industry or disciplined for her unacceptable bad behavior and attitude towards customers whether they are white or any colour for that matter.
Thank you for bringing this to our attention. We value your feedback and we aim to ensure that our customers receive excellent service at all our Bingo branches. The manager involved has confirmed that this issue was resolved with you.
Thank you for bringing this to our attention. We value your feedback and we aim to ensure that our customers receive excellent service at all our Bingo branches. The manager involved has confirmed that this issue was resolved with you.
