Poor service delivery

One wonders if anyone still listens to the customer. The manager on duty tonight was definitely not interested. The Queensburgh Malvern branch was si dirty. Ashtrays were filled to capacity with stompies and ash lying all over. I asked if it could be cleaned and they advised that there was no cleaner on duty. I asked if they could give me a rag and I would dust all the stompies back into the ashtray. Someone eventually came and reluctantly wiped. In the non smoking area there is just nobody to help. Customers are complaining with nobody that cares. I went to the toilet downstairs. It is disgustingly dirty and stinky. It's an embarrassment. The tap is out if order. But what amazes me is the body language and general staff behavior. I am not the only one complaining. Something needs to be done there. This is becoming unpleasant. We go there for enjoyment and entertainment. The manager should understand this and know how to treat customers. What a dissapointing evening for me and my mom.