POOR CUSTOMER CARE

Good Afternoon,

I would like to lodge a complaint against the Goldrush Mall @ Reds franchise.

Today I have lost all my money again . This is the second time now where they "can't" see the winnings on my account and the game never restored the money onto my card. I've played on Ocean's Beauty machine number 31403 and won R3890 on the Crazy Cash Future and had close to R200 on my card. I spoke to the cashier and she said that there's only about R1 on my account and its ****ing me off because the first time I've lost over R10k and with promises that it would not happen again.

Can you please follow up because of the **** franchise not having backup generators or ups I've lost everything because of the load shedding, and I have 2 eye witnesses that saw me winning it.

Dean Zeelie *** Card nr *** Account number ***.

I will take this further now because I'm spending so much money at your franchises but once I won then you guys "lose" it or don't know where it went.

Dean