1 reviews | Active since Jul 2017

24 Jul 2017, 17:03

Goldrush morula Cellphone *****s

<p>I was booked in Gold rush @morula hotel in Pretoria </p> <p>While in was sleeping in my room, 1 guy and 3 woman came in and as I got up to investigate how they got access to my room. I found out my Samsung S8+ was missing from the charger. As I quickly called reception to call security so they could stop the guys they took forever to come. Had to rush to the reception and got the guys. </p> <p> </p> <p>THE guy who is responsible for bookings took forever to call security and they didn't bother to call the police. </p> <p> </p> <p>Before I could even get assisted the reception guy gave those people who came in my room another room saying he thought my room was available because after midnight the system crashes. </p> <p> </p> <p>What also made me more angry is that. In a room they allow only 2 people but they were 6 of them in 1 room worth R650. </p> <p> </p> <p>Even before we could check their bags they gave them another room and left me at reception.</p> <p> </p> <p>When I call the operational manager he is always too busy to see me and the surveillance manager always smooth taking me to go sleep the matter will be solved and promised to repay my phone till today.</p> <p> </p> <p>A case was opened with mabopane saps.</p> <p> </p>

0
Replies (1)
Goldrush Bingo
Goldrush Bingo's reply30 Jul 2018, 15:00
Official

Thank you for the feedback. The manager of the branch confirmed that the case was handed over to the SAPS in Mabopane. We value your feedback and we trust that you will continue to visit our hotel in Morula.