Goldrush chatsworth management

Gold rush pathetic attitude from workers especially a person that u guys appointed as manager what protocol did you guys follow. Whatever protocol you guys followed is terrible how can you guys appoint a person that has an attitude that stinks. This is for the chatsworth goldrush manager Ntombi and the guard Ntobisi or what ever. My mom and I was in goldrush until my hubby and 3 year old came to fetch us. However because of loadshedding he couldn't get through to me and decided to come into goldrush to ask for me. While waiting in the reception area which I was told it is he was told that he could not stand there because of my daughter being under age. He was then told to stand outside with my daughter. When questioned the guard had a big mouth with my husband and was giving him attitude. Now who the hell is he to be talking to the customers with such disrespect. So in any case the guard came inside and called me. I went out he was still chasing my husband out yet he saw my child was with him. What pathetic behavior he had terrible. My husband still stood inside and yes I dont blame my husband. Why was the guard firstly being disrespectful towards a customer. So I came out and questioned it as well asking for a manager this rude arrogant attitude person ntombi or whatever her name is walks out so we asked her why can't my child stand with my husband because they are waiting for me. She says because it is for 18 years and older yes it's fine but my point is my child is not in the casino she's not gambling so it other words because my husband couldn't get ahold of he must lock my daughter in the car without any adult supervision and come to call me. Not as if he brought her in the casino while i am gambling to call me. There is no place stating in big writing NO CHILDREN ALLOWED IN RECEPTION AREA. If u show me that or had that it was a different story but nothing of that was there. She goes on with a big attitude asking her what's her name she got an attitude. Let me get this straight I AM IN GOLDRUSH EVERYDAY yes everyday and to be like we just people that come there once in 5 months is not good not good at all. I care a dam why is there no board saying that no child is allowed in the reception area. If you look at the amounts I and my husband play and to be treated with attitude yet I can tell me my contribution towards goldrush is part of her bladdy salary. She was on the phone and I asked the guard his name she instead of talking on the phone she is giving me attitude and screaming his name. Let me tell you goldrush something yourl employ people that doesn't know about customer satisfaction and doesn't know how to behave and treat customers properly. She as a manager has very poor management skills and it's a disgrace towards goldrush. So this happened 11 June 2023. On the 9 of June they were changing the boxes in the machine yet customers are playing in the machine you telling them to move you want to change the box I asked this same rude arrogant and attitude lady manager she ignored me outright I asked her again and the she responded it's part of they job. I want an apology from her and your guard I am an everyday customer and I don't appreciate her treating both me and husband in that way in that tone and yes because of they attitude they changed our mood to being angry. I want an answer I want an apology from both of them and i need someone from gambling board or wherever to call me because i am not letting this go. Goldrush takes our money that's one thing but treating us like idiots i dont bladdy appreciate. She's not head of parliament for her to be acting like this neither is she head of goldrush I am extremely ****ed off and I want answers to questions and an apology. If she hasn't studied it's fine but she must remember customer satisfaction plays a big part in any business because without this every business will lose customers I dont think she knows that. She had the dam bladdy cheek to tell me to put it wherever I want to and i must call gaming board of who ever what she thinks of herself. Pathetic behavior she needs to be dealt with. So I like to know my child can't enter suncoast for example because it's for 18 years and older. I need an urgent response because I am willing and I will take it to higher. She will not call me until she is willing to apologize for her attitude towards me. I dont have time for bull****. You guys are not paying us we are paying yourl so I expect respect. Nadia ***.