sM
sibusiso M
1 reviews | Active since Sept 2018
09 Sept 2018, 11:22
complain
Good day
i signed up with Gbets(goldrush) because they advertised 125% first deposit match bonus then i deposited R500 and yes i was given that 125% extra which my amount went up to R1125, which means 625 was free, i then traded untill i made about R3000 but when i had to withdraw the funds i had a problem, funds couldnt be withdrawn because they said i should wage it 50times which is what i did, system then allowed me to could withdraw, but then someone reversed my transaction and told me i should wage it even more and i did it....but still ,my withdrawall is pending....basically they want us to sign up but they dont mean what they say....why should it be easy to deposit but takes long to withdraw/......besides, even the info that i was given was different, i spoke to Jimmy Matos and he promiced me it will be sorted not long...its sunday now and 72 ours has passed already and hes not calling me as discused,,i think this company needs compitent consultants and it must close /liquidate because they ******** people and thats gonna cause problems
regards
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Goldrush Bingo's replyOfficial
26 Oct 2018, 08:56Good day Sibusiso,
Thank you for contacting us.
As per our industry standard terms and conditions pertaining to bonus money, you have unfortunately not met the turnover requirements of 50 x for Lotto or 5 x for sports. Please contact our support team should you require more clarity on the specifics of our terms and conditions. The contact details are as below:
Phone: 08612-GBETS (42387) or ***
WhatsApp: ***
Fax: ***
Email: *** (G-bets Customer Support hours: Monday to Sunday: 07:00 am – 23:00 pm)
We would also like to assure you that as a valued customer, we will not in any way decline you valid winnings that comply with meeting our T’s and C’s. As a licensed operator with the Western Cape Gambling and Racing Board, we are not permitted to put the wool over anyone’s eyes; and the Board ensures this at all times.
Thank you again for making gbets.co.za your preferred sports betting partner.
Best regards,
Goldrush Bingo's reply26 Oct 2018, 08:56
Official
Good day Sibusiso,
Thank you for contacting us.
As per our industry standard terms and conditions pertaining to bonus money, you have unfortunately not met the turnover requirements of 50 x for Lotto or 5 x for sports. Please contact our support team should you require more clarity on the specifics of our terms and conditions. The contact details are as below:
Phone: 08612-GBETS (42387) or ***
WhatsApp: ***
Fax: ***
Email: *** (G-bets Customer Support hours: Monday to Sunday: 07:00 am – 23:00 pm)
We would also like to assure you that as a valued customer, we will not in any way decline you valid winnings that comply with meeting our T’s and C’s. As a licensed operator with the Western Cape Gambling and Racing Board, we are not permitted to put the wool over anyone’s eyes; and the Board ensures this at all times.
Thank you again for making gbets.co.za your preferred sports betting partner.
Best regards,