ED
Enrique D

1 reviews | Active since Dec 2024

16 Dec 2024, 01:33

Be carefull of goldrush

Terrible .... ood day Earlier I played my bonus on pragmatic play ...it was R105 deposit match bonus I played until I won R4100 an the remaining spins on bonus indicated R400 left ...in my knowledge if thats the case I was allowed then to.withdraw my R4100 or slightly less iv won is that not true ....it now shows on my balance I had R18.10 ...how do you even get to that amount so what happens to all that money i won ..a now all these messaged are missing on my profile ...if thats the case your site is a **** an ***** site which is totally unfair...on betway if u had won all.that money on ur bonus spins an the amount balance reached to spin to withdraw that winning you get all that winnings in your wallet an eligible to withdraw it If this is the case I'll report this matter to the national gambling board to be investigated as this is unfair an false advertisin

0
Replies (1)
ED
Enrique D's update16 Dec 2024, 01:35
Reviewer Update
An this is their reply email...
day Enrico,

I hope this message finds you well,

Thank you for reaching out to us. I have followed up and do see that you successfully wagered your bonus amount of R100 and it was then transferred to your real funds. Kindly note when it is transferred , as per the bonus terms and conditions you only receive your initial bonus amount and the rest of winnings are forfeited, The bonus was paid out earlier today at around 00:38 and the rest of bonus winnings were forfeited as per the terms and conditions that state when bonus turn over requirements are met, you will only receive the initial bonus amount and the rest of bonus winnings will be forfeited.

Kindest regards
Keano