PT
Peet T
1 reviews | Active since Feb 2018
29 Jul 2019, 16:25
bad customer experience gold rush casino centurion
Employees sibusiso ngobeni refused me entrance to the casino because I have a work suite on after I have gone to the casino before and was never refused entrance before he also failed to show me the sign that says that work clothes are not allowed in the casino. I have been a loyal customer and card holder for more than 5 years and this experience will make me never to visit any other of your branches ever again and will also tell other mebers of this distasteful manner in which I was treated
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Goldrush Bingo's replyOfficial
01 Aug 2019, 15:14 Dear Peet Thiart, Thank you for bringing your concerns to our attention. Please accept our extended apology for your previous experience at our branch. As the Goldrush Group, our overall goal is to ensure that our guests always feel valued and are comfortable when they visit any of our branches, as we strife to create a hygienic, safe and exciting environment for their every visit. We have internally dealt with Sibusiso Ngobeni and have re-emphasised the company set measures, on how to resolve issues of this calibre, moreover, how a customer ought to be treated. The General Manager will be in contact with you, to finalise the resolution of your inquiry.
Kind Regards,
Goldrush Communications
Kind Regards,
Goldrush Communications
Goldrush Bingo's reply01 Aug 2019, 15:14
Official
Dear Peet Thiart, Thank you for bringing your concerns to our attention. Please accept our extended apology for your previous experience at our branch. As the Goldrush Group, our overall goal is to ensure that our guests always feel valued and are comfortable when they visit any of our branches, as we strife to create a hygienic, safe and exciting environment for their every visit. We have internally dealt with Sibusiso Ngobeni and have re-emphasised the company set measures, on how to resolve issues of this calibre, moreover, how a customer ought to be treated. The General Manager will be in contact with you, to finalise the resolution of your inquiry.
Kind Regards,
Goldrush Communications
Kind Regards,
Goldrush Communications