Poor after sale service

Is there anything less than a 1 star? Tim van Veenhyzen will promise to help you, but he will laugh and joke with his collogues while you wait, answer a bunch of calls and do quotes over the phone. Say "Yes, he knows" when a colleague reminds him that you are waiting for him to assist with the vehicle inspection and then gives you a thumbs up with a smile when you finally lose your cool. What is one to do, speak to the manager? Don't bother, the manager has already prepared a defence for such behaviour in his head from Tim's recollection given to him when summoned from his office in the back, and he is just waiting for you to stop explaining your frustration so that he can deliver it.