BEWARE of Golden Era Motors Gezina

I bought a secondhand BMW in January from Golden Era Motors in Gezina. When I arrived with the car at home, my wife noticed that the left door mirror indicator light was continuously flickering whenever the engine was running, whether I activated the indicator or not. At first we thought it was an issue of control settings, so we did not think much of it. When I took the vehicle in for a scheduled maintenance service, I asked the BMW workshop to stop the flickering, and that was when they told me there was a problem with the mirror itself, and that I should take the car back to the Dealership where I bought it to fix the issue.

I contacted Golden Era Gezina about the matter, and they asked me to bring the car in so that they can take it to BMW to fix the problem under warranty. I drove almost 500km from Limpopo to Pretoria for this. On Monday 13th June, in the morning I handed them the car, and was told I would get it back the following day. The following day afternoon I was told the car was not ready and I must wait another day, which I did. On the Wednesday they told me the fault was not covered by warranty and I now have to pay an amount of R5 000.00 from my pocket to fix it. I told Golden Era that the fault came with the car when I took delivery, but they told me the car was fine, or I should have alerted them immediately of the fault before taking the car.

On this model BMW you cannot see that the mirror indicator is flashing when you are inside the vehicle. How then could I have seen this fault at the time? Only my wife who was outside the car saw this fault when I arrived home with the vehicle.

Since I was desperate to get the problem fixed on that day and could not afford any further delays, I made a concession to pay half the cost of repairs, and let Golden Era pay only the other half, but still they flatly refused to pay a cent, saying their car was AA tested and all, so it is all my problem!

I am totally disappointed with this treatment. I will be lodging a complaint with the consumer council, because I do not want others to suffer the losses that I did.

People BEWARE of the company.