BAD SERVICE - BROKEN BONNET CLIP AFTER SERVICE

My car was booked in for the 30 000 km service on 11/11/2024. On arrival I mentioned another problem to the service advisor to be looked at. They had my car for 3 days - just to tell me they have torqued the suspension and my problem should be gone. I specifically told them, I know its the shocks and the shocks had to be replaced on my 15 000km service already. They told me to do a shock test on my own expense. That leads to another complain. My complain in the regards, is that they broke my bonnet lever / clip. I send an email to Anne and Spyros, as well as Haval SA regarding the situation, which until today have not been even rep**** to, after sending a follow up on 20/11/2024. This leaves a bad taste and I would certainly not motivate people to use this company to service their vehicles.