Worst Public transport

<br> I am so disgusted in the way Golden Arrow Bus service has deteriorated and no one seems to adhere to the bad customer service one is experiencing when getting into one of the busses. They are really becoming worst than taxi drivers AND THIS ISSUE NEEDS TO BE ADDRESSED SOON!<br> <br> On the 06th May 2015 I complained Golden Arrow about the terrible customer service I have experienced when getting in to one of their busses. Until today the 13th May 2015 (7 DAYS LATER) no one has got back to me as yet. How bad could this issue get and no one is doing nothing about it. I only received the following reference number to keep my mouth: ***, but that is not what Im going to do. If nothing is being done to this matter I will take this to the higher authorities if no-one deals with it.<br> <br> Talking about ill-mannerd, poor customer service and rude drivers that Golden Arrow has employed. Do they ever get trained as how to deal with their passengers? Is there a discipline process in place for drivers delivering terrible service? WHAT IS BEING DONE?????<br> <br> Can someone please see to this matter Urgently. Im know that I am not the only one experiencing this problem. <br> I am not a happy passenger!