worst driver ever

Last week Tuesday I got in the merry dale bus going from town to Mitchell's Plain the driver clipped my card twice when i asked him why he ignored me and told me its not his problem lay a complaint so i got home and called Golden Arrow customer service spoke to an agent and explained to her what happened she listen and logged a complaint and told me that i will receive a call within 48 hours that was last week Tuesday its Tuesday and still not received a call yet will take this further