Urgent Need for Dial-a-Ride Service for Disabled Worker

I app**** for Dial-a-Ride over a year ago due to my disability. I work in the CBD and rely on this service to navigate the city center, as public transport is a significant challenge for me. Despite providing all necessary documentation, including letters from my doctor, I have not received any feedback or support.

This winter has been particularly harsh, and I have been forced to travel in difficult conditions, often arriving at work soaked and cold. My job is crucial to my livelihood, and I cannot afford to lose it due to transportation issues.

I am extremely disappointed with the lack of response and assistance from Dial-a-Ride and MyCiti. This service is supposed to make life easier for disabled individuals, yet it has only added to my struggles.

I urgently need this transport to continue working and maintaining my independence. I hope this matter will be addressed immediately.