Unhappy Customer

I am so disappointed in the service I have receive from a driver on route to Century City Bus No. 1928 Driver No. 88509

Every morning I get a bus at the Fire Station bus stop in Epping I have my regular driver every morning but this morning there was a different driver who was moody, lazy and useless.

I got into the bus I scanned my gold card and it didn't work I gave my card to the driver to check for me like all the other drivers would do. But this driver couldn't do nothing at all. He gave my card back to me saying I should scan it again and on his side it says it's expired. How is that possible if I have a monthly loaded on my card that expires on the 10.04.2020 he refused to help me, I even showed him my slip from last night that my card is load with rides, still he can't assist me, telling me I should get out of the bus he can't do nothing. First of all I need to get at work so does all the other passagers. I was literally embarassed infront of all those passagers. I didn't know what to do. I was so angry and frustrated of what happened. A friendly lady help me to pay for my ride. And I thank her for that. But the point is why should I even pay in a bus if I know I have rides on my card. Golden Arrow your new system is really something useless and stupid. Passagers are paying so much money to use your services and this is what happens. He has no shame to smile for the camera. Gold Arrow please employ some drivers that can do the job right. Not like this stupid asshole